Frequently Asked Questions

Order Questions:

1. Do you ship products Internationally?
   Yes, we ship around the globe.
2. Can I pay for my order by Money Order or Cashier’s Check?
   Yes, we accept Money Order and Cashier’s Check, but please call us at 877-358-5675 to place your order over the phone, before sending in your payment..
3. Can I place an order over the phone using my Credit Card?
   Yes, but we cannot take your credit card information over the phone. To complete the order, a Credit Card authorization form must be filled out, signed, and sent to Ekulo Distribution via fax or email. The Credit Card Authorization Form can be found here.
4. Why shop with Clear Essence.Com?
   We’ve been in business for more than 20 years, with a rating of “A+” by the Better Business Bureau. Our products are approved by the FDA to be 100% safe and effective. Our website features a secured Shopping cart with 256 bit of SSL system ensures your privacy. Additionally, we offer a 30 days money back guarantee; just send us back the unused partition within 30 days from the date you received your product, and we’ll refund the full purchase price back to your account, less the shipping charges.
5. When should I expect my order to arrive?
   All Domestic orders is expected to arrive within 5 business days.  International orders, will arrive approximately within 12 business days (Less Customs processing). We have a full line of products in stock, your order will be shipped on the next business day after you have placed the order,  As soon as your order ships out, you will receive an e-mail confirmation with a tracking number; from there you can track your package and see the estimated delivery date, so it’s important you provide your e-mail address during checkout.
6. How much is the shipping cost for my order?
   Your exact shipping costs, shipping options, and applicable taxes, if any, will appear in your Shopping Cart. The shipping cost is calculated, based on weight and distance.  You may add or remove items to calculate real time shipping cost. You can be charged an additional shipping fee if we have to reship an order multiple times due to an address error. Please verify and confirm your shipping address before placing your order.
7. Which shipping method should I choose for Domestic shipments?
   UPS Ground, 2-5 business days, anywhere in the U.S.
   UPS 2nd day Air, 2 business days anywhere in the U.S
   UPS Next Day Air, 1 business day anywhere in the U.S
   USPS Priority Mail, for P.O.Box, APO and Domestic addresses. Approximately 3-5 days anywhere in the U.S.
8. Which shipping method should I choose for International shipments?
   UPS Standard International Economy, up to 7 days (Mexico and Canada - Customs processing is not calculated),
   FedEx International Ground, 4-7 days to Canada and Mexico only (Customs processing is not calculated).
   USPS Global Priority Mail, 6-10 days, anywhere around the globe (Customs processing is not calculated).

Product  questions:

1. How long will it take for me to see changes in my skin?
   The results can be seen in as little as a few days after you start using the products. But if you have dark spots/blemishes or skin discoloration it will take about 4-6 weeks or more depending on the amount of blemishes and how long you have had this problem. Clear Essence recommends: Skin Lightening Serum, Medicated Fade Creme , Advanced Complex Fade Gel, Lemon plus Vitamin C Vanishing Creme.
2. What is Hyper Pigmentation?
   Hyper-pigmentation is the excessive production of melanin. It appears on your skin as dark patches. Excessive sun exposure, acne and medications often cause this type of skin condition. Clear Essence recommends: Skin Lightening Serum, Medicated Fade Creme, Advanced Complex Fade Gel, Lemon plus Vitamin C Vanishing Creme.
3. What is Alpha Hydroxy Acid (AHA)
   AHAs are exfoliating compounds derived from plants, fruits or sour milk. According to studies, continued use of AHAs in concentrations of 5-10 percent or more reduces the signs of aging by diminishing fine lines and wrinkles, reducing acne and restoring elasticity. These products also improve skin texture, lighter skin discoloration and replace dead skin cells with new cells at a faster rate.
4. What does Alpha Hydroxy Acid do to my skin?
   The primary action of Alpha Hydroxy Acid lies in its ability to weaken the bonds that hold dead cells together. When these bonds are weakened, dead cells can be shed from the surface of the skin. The result is skin that appears fresher, smoother and younger. Clear Essence recommends: Anti aging skin care product with Alpha Hydroxy Acid.
5. Do products with Alpha Hydroxy Acid help remove dark spots?
   The combination of Alpha Hydroxy Acid and hydroquinone has been proven to be very effective in removing dark spots and correcting skin discoloration. Clear Essence recommends: Anti Aging treatment Line, Skin Beautifying Milk with Alpha Hydroxy Acid, Skin Lightening Serum,  and Lemon Plus vitamin C Perfecting Fade Serum.
6. What are Antioxidants?
   Antioxidants are found in Vitamins A, C, and E. These vitamins have the ability to neutralize free radicals. Vitamin A helps to increase elasticity of our skin. Vitamin C helps to reduce the harsh effects of UV light on the skin by helping to counteract the skin damage initiated by oxidation. Vitamins C and E help reduce visible signs of aging. Clear Essence recommends: Lemon Plus Vitamin C Skin Beautifying Milk, Lemon Plus Vitamin C Vanishing Creme and Perfecting Fade Serum
7. What are free radicals?
   Free radicals are harmful organisms produced by ultraviolet radiation, environmental pollution and smoking. They contribute to skin damage. Clear Essence recommends: Lemon Plus Vitamin C Skin Smoothing Creme, Lemon Plus Vitamin C Vanishing Creme and Skin Lightening Serum.
8. What are razor bumps?
   Razor bumps, also called pseudofolliculitis barbae, are small, irritated bumps on the skin. They develop after shaving, when strands of hair curl back on themselves and grow into the skin. Razor bumps cause irritation and the development of pimples. They also may cause scarring. Clear Essence recommends: Chimere Men's Grooming 3 Step Kit.
9. Are there specific products for specific skin types?
   Clear Essence Skin Care System consists of a range of products designed for different skin types. Products for different skin types as well as their appropriate instructions for usage are all grouped sequentially to benefit your daily beauty regimen.
10. What is the difference between the skin beautifying milk maxi-tone and skin beautifying milk with Alpha hydroxy acid?
    The Skin Beautifying Milk with Alpha Hydroxy Acid (AHA) is recommended for mature skin, particularly those with extra dry skin or bad cases of dead-cell build up. The presence of AHA is specially designed to exfoliate dead skin cells. However, both types of Skin Beautifying Milk work effectively to give you clearer, smoother and lighter skin.
11. What should I use for dark spots caused by insect bites?
    Several Clear Essence Skin Care products can effectively eliminate dark spots caused by insect bites depending on your skin type. For normal to dry skin, applying of Medicated Fade Creme with Sunscreen daily helps lighten dark spots and prevents re-occurrence. For oily skin, dab Skin Lightening Serum on blemishes and dark spots caused by insect bites.
12. Are Clear Essence products Applicable for teenagers?
    Yes, Clear Essence products are for people of all ages. Clear Essence recommends: The Sensitive skin care treatment, and Lemon Plus Vitamin C Natural Skin Care line for individuals with delicate skin.
13. I have combination oily and dry skin. What are the best Clear Essence products to use?
    Clear Essence Skin Care System has beauty regimens for every skin type. The products aim to address skin care concerns like hyper pigmentation, uneven skin tone, blemishes, acne or sun-damaged skin. Clear Essence recommends: Shop by Skin types.
14. After using Clear Essence products for some time and seeing improvements on my skin, will the dark spots and other skin problems return if I stop using the products?
    This will depend on the cause of the dark spots or blemishes on your skin. If the cause of the dark spots or blemishes has been eliminated, they may not come back. But we recommend continuous use of the products to maintain a smoother, clearer and younger-looking complexion for your skin.
15. Can I use Clear Essence products under my makeup?
    Clear Essence products are certainly safe to use under makeup.
16. Which specific Clear Essence product should I use for maintenance after I have already achieved/attained my desired results?
    Clear Essence Skin Care System recommends trying different products from the Clear Essence product lines, to help you determine which ones your skin responds to best.
17. Are there any anti aging products offered by Clear Essence Cosmetics?
    Clear Essence recommends the Anti Aging Skin Care Treatment or Alpha Hydroxy Acid (AHA) Line for the best anti-aging benefits.
18. Is the Skin Beautifying Milk a lotion?
    The Skin Beautifying Milk is a body lotion or moisturizer, but it can also be used on the face. It gives an even-toned glow by eliminating age spots, freckles, or dark patches. It also makes the skin feel smoother and helps eliminate dead skin cells, and chemically or sun-damaged skin. The Swiss Complex Collagen Vitamin E Body lotion is especially formulated for use during the winter season. However, both products provide your skin with a younger looking appearance.
19. Are Clear Essence products safe to use during pregnancy?
    During pregnancy, Clear Essence recommends using Botanical-based products like the Lemon Plus Vitamin C Series and Sensitive Skin Series. Clear Essence recommends: Lemon Plus Vitamin C Series and Sensitive Skin Care Products.