Shipping Policy

Ekulo Distribution Co. ships your order upon receiving successful verification of your payment information. All orders are shipped within 1 business day, except those placed on weekends or holidays in which case they are shipped out the next business day.

Change Information:  Should you decide to change your order information or payment method, please call us at 1-877-358-5675 and a customer service representative will be happy to assist you.

International Orders:  We welcome all orders, including international orders. However, we only ship to verified billing addresses for all international shipments. All items entering a foreign country are subject to customs inspection and the assessment of duties and taxes in accordance with that country's national laws. Customs duties and taxes are assessed, generally if the item is dutiable and the value of the item is above the threshold set by the country's laws. If duties and taxes are applicable then they are collected from the recipient; by the country of origin.

Shipping Costs: Your exact shipping and handling costs, shipping options, and applicable taxes, will appear in your shopping cart at the checkout page. You can be charged an additional shipping fee if we have to ship an order multiple times due to an address error. Please verify your shipping address before placing your order.

Preorders: Customer may preorder any out of stock items, and this order will be held until we have the backorder item available and ready to ship. Customer's credit card will not be charged during the waiting period. Preorder should only be made for out of stock items, place normal order separately unless you want everything to be delivered as one shipment.

Cancellations: Orders can be canceled only by phone as long as the order has not yet been shipped out. Please mention your order number upon cancellation.

Claims: Claims of defective products or missing orders must be filed within the first 30 days of receipt of package. Call Customer Service to be assisted.

Returns, Refunds and Credits: We’ll gladly accept returns upon receiving your items within 30 days of the PURCHASE date on our website. To ensure a timely refund to your account, please return the items immediately upon deciding that you do not want them. Return shipping and handling fees are paid by the buyer. We regret that we do not refund original shipping and handling costs with the return.

We'll issue you a full refund to your credit card for the price of any item that you return if your return is received within 30 days of the PURCHASE date. After the 30 days have passed, you will receive your refund in the form of an online store credit to your account. The credit for your returned items cannot be exchanged for cash. It takes up to 3-5 business days to process the return and credit your account. We will notify you via e-mail or phone once your return has been processed. Please note that your financial institution will likely take approximately seven business days to reflect this transaction. If you have any questions about your return, please contact Customer Service.

Returning an Order to Store: Please be aware of the Return & Exchange Policy of the store where you purchased Clear Essence products. We currently do not offer refunds or exchanges for products purchased from local stores.

Exchanges: Please note that we do not offer exchanges for returned products at this time.