Ekulo Distribution Co. ships your order upon
receiving successful verification of your payment information. All orders are
shipped within 1 business day, except those placed on weekends or holidays in which
case they are shipped out the next business day.
Change Information: Should you decide to change your
order information or payment method, please call us at 1-877-358-5675 and a
customer service representative will be happy to assist you.
International Orders: We welcome all orders, including
international orders. However, we only ship to verified
billing addresses for all international shipments. Payment must be made via PAYPAL
for all international orders. All items entering a foreign country are subject
to customs inspection and the assessment of duties and taxes in accordance with
that country's national laws. Customs duties and taxes are assessed, generally
if the item is dutiable and the value of the item is above the threshold set by
the country's laws. If duties and taxes are applicable then they are
collected from the recipient; by the country of origin.
Prices and shipping fees do not include import duties, VAT or tariffs;
these are the responsibility of the customer and are usually collected upon
delivery.
If a parcel is returned because of nonpayment of duty tax, the credit back to
the credit card will be minus the: SHIPPING/HANDLING CHARGE
AND MINUS A 15% RESTOCKING FEE.
"If a parcel is rejected or returned for any
reason, the buyer is responsible for all shipping costs - including the cost to
ship parcel backto Ekulo.
Shipping charges are non-refundable"
Shipping Costs: Your exact shipping and handling costs,
shipping options, and applicable taxes, will appear in your shopping cart at
the checkout page. You can be charged an additional shipping fee if we have to
ship an order multiple times due to an address error. Please verify your
shipping address before placing your order.
Cancellations: Orders can be canceled only by phone as long as
the order has not yet been shipped out. Please mention your order number upon
cancellation.
Claims: Claims of defective products or missing orders must be
filed within the first 30 days of receipt of package. Call Customer Service to
be assisted.
Returns, Refunds and Credits: We’ll gladly accept
returns upon receiving your items within 30 days of the PURCHASE date on our
website. To ensure a timely refund to your account, please return the items
immediately upon deciding that you do not want them. Return shipping and handling
fees are paid by the buyer. We regret that we do not refund original shipping
and handling costs with the return.
We'll issue you a full refund to your credit card for the price of any item
that you return if your return is received within 30 days of the PURCHASE date.
After the 30 days have passed, you will receive your refund in the form of an
online store credit to your account. The credit for your returned items cannot
be exchanged for cash. It takes up to 3-5 business days to process the return
and credit your account. We will notify you via e-mail or phone once your
return has been processed. Please note that your financial institution will
likely take approximately seven business days to reflect this transaction. If
you have any questions about your return, please contact Customer Service.
Returning an Order from a Store: Please be
aware of the Return & Exchange Policy of the store where you purchased
Clear Essence products. We currently do not offer refunds or exchanges
for products purchased from local stores.
Exchanges: Please note that we do not offer exchanges for
returned products at this time.
Restocking Fee: A 15% restocking fee will be charged on
returned items that is not in new condition or any
parts including packaging are missing, the full purchase price will not be
refunded or credited.