Return Policy

Please ensure that you have read and fully understand the terms and conditions prior to purchasing any products from Clear Essence Cosmetics USA Inc. The terms “Clear Essence”, “we”, “us” and “our” refer to Clear Essence Cosmetics USA Inc. and its affiliates and subsidiaries. By using https://www.clearessence.com (the “Site”) and placing an order, you agree to these purchase, delivery and returns terms, along with our Privacy Policy and Terms of Service.

Returns from Retail Stores

Please follow the return and exchange policy of the store where you purchased Clear Essence products. We do not offer refunds or exchanges for items purchased through third-party retail locations.

Exchanges

We do not offer exchanges at this time. If an incorrect product was ordered, please contact us as soon as possible to cancel your order before it ships so you may place a new order.

Cancellations

Orders must be canceled in writing as long as the order has not yet shipped. Please include your invoice or order number when submitting your request. If your order has already shipped, we are unable to make any changes.

Requesting a Change in Your Order

If you need to update your order details or payment method, please email cs@clearessence.com, and a customer service representative will assist you.

All requests for changes and cancellations must be submitted in writing to cs@clearessence.com.

Shipping Costs & Liability

If a parcel is rejected or returned for any reason, the buyer is responsible for all shipping costs, including return shipping to Clear Essence Cosmetics. All shipping charges are non-refundable.

We do not accept liability for delayed deliveries caused by third parties, including incorrect shipping addresses. It is the buyer’s responsibility to ensure all delivery details are accurate at checkout.

For international orders, customers are responsible for understanding their country’s import regulations. This includes any restrictions, duties, taxes, tariffs, or fees. If an order is refused by customs or abandoned, no refunds or credits will be issued. By placing an order, you agree to these terms.

Claims

Claims for defective products or missing items must be submitted within 24–48 hours of delivery in writing to cs@clearessence.com.

Returns, Refunds and Credits

We accept returns within 30 days of the purchase date on our website. To ensure timely processing, please return items promptly once you decide not to keep them. Return shipping and handling fees are the responsibility of the buyer. Original shipping charges are non-refundable.

Please allow approximately seven business days for your financial institution to process and reflect your refund.

• A 15% restocking fee will be applied to returned items that are not in new condition or are missing packaging or components.
• After 30 days, a 25% restocking fee will apply, and refunds will be issued as store credit.
• Store credit cannot be exchanged for cash and is processed within 3–5 business days. You will receive an email confirmation once completed.

If you have any questions after submitting your request, please contact Customer Service at 1-800-423-0306. Our offices are open Monday–Friday, 9am–5pm PST, and closed on major U.S. holidays.