Return Policy

**Soaps are FINAL sale. No returns/exchanges or refunds.**

Returning an Order from a Store

Please be aware of the Return & Exchange Policy of the store where you purchased Clear Essence products. We currently do not offer refunds or exchanges for products purchased from local stores.

Exchanges

Please note that we do not offer exchanges for returned products at this time. If the wrong product is ordered, please contact us as soon as possible to cancel your order so you may replace the order correctly.

Cancellations

Orders must be canceled via writing as long as the order has not yet been shipped out. Please mention your invoice or order number upon cancellation. If your order has been shipped, we are unable to make any changes.

Requesting a Change in your Order:

Should you decide to change your order information or payment method please submit request via email to cs@clearessence.com and a customer service representative will be happy to assist you.

Kindly note is our policy to receive all requests for changes and cancellations in writing at cs@clearessence.com.

Refund on Shipping Costs

If a parcel is rejected or returned for any reason, the buyer is responsible for all shipping costs – including the cost to ship parcel back to Clear Essence Cosmetics. All shipping charges are non-refundable.

Claims

Claims of defective products or missing orders must be filed within the first 24-48 hours of receiving order in writing to cs@clearessence.com.

Returns, Refunds and Credits

Kindly note it is our policy to receive all requests for exchanges and cancellations in writing to cs@clearessence.com.

We’ll gladly accept returns upon receiving your items within 30 days of the PURCHASE date on our website. To ensure a timely refund to your account, please return the items immediately upon deciding that you do not want them. Return shipping and handling fees are paid by the buyer. We regret that we do not refund original shipping and handling costs with the return. Please note that your financial institution will likely take approximately seven business days to reflect this transaction.

– A 15% restocking fee will be charged on returned items that are not in new condition or any parts including packaging are missing. The full purchase price will not be refunded or credited.

– After the 30 days have passed, a 25% restocking fee will be charged on returned items and you will receive your refund in the form of an online store credit to your account.

– The credit for your returned items cannot be exchanged for cash. It takes up to 3-5 business days to process the return and credit your account. We will notify you via e-mail once your return has been processed.

If you have any questions about your return after submitting your request in writing, please contact Customer Service at 1.800.423.0306. Our offices are open Monday – Friday 9am – 5pm PST. We are closed on major USA holidays.