Shipping Policy
Shipment Processing Times
Clear Essence Cosmetics USA Inc. ships your order upon receiving successful verification of your payment information. Please ensure your mailing address is complete and accurate to avoid any further processing delays or verification.
Orders are shipped on business days only. Business days are Monday–Friday, excluding federal holidays in the United States. All orders are typically shipped within 1–2 business days.
Please note: Most carriers charge an extra service charge for weekend deliveries. If your expedited shipping delivery falls on Saturday or Sunday, your package will not be delivered until the next business day. Thank you for your understanding.
We do not accept any liability whatsoever for delayed delivery caused by any third parties. This includes delivery address mistakes. It is the buyer's responsibility to ensure the correct delivery details are present at the time of purchasing. We cannot take any responsibility for delayed orders to other countries outside the US due to individual custom regulations. Please check with your country's customs office regarding the import of the products you wish to order. As the buyer, you are responsible for any import restrictions, prohibited import items, taxes, tariffs, fees and other duties. You are responsible for complying with international, national or local laws regulating the importation of products that you may purchase. If an order is refused delivery by customs due to unauthorized ingredients or contents, Clear Essence Cosmetics USA Inc. is not responsible for any losses or costs incurred by you, the customer. You are solely responsible for any taxes, duties, levies, fees and/or any other expenses related to importing the products you order. If the shipment is abandoned or discarded by customs, you will not receive a refund or credit of any kind. By ordering you agree to these terms.
Requesting a Change in Your Order
Should you decide to change your order information or payment method, please submit your request via email to cs@clearessence.com and a customer service representative will be happy to assist you.
Kindly note it is our policy to receive all requests for changes and cancellations in writing at cs@clearessence.com.
Cancellations
Orders must be canceled in writing as long as the order has not yet been shipped. Please include your invoice or order number upon cancellation. If your order has already been shipped, we are unable to make any changes.
International Orders
Some items sold by Clear Essence Cosmetics USA, Inc. require special handling as specified by federal, state and local regulations governing the transport of these items. The method of shipment for these items is dictated by these regulations. At Clear Essence Cosmetics USA, Inc., we comply with these regulations; therefore, the shipment of some products to certain locations may not be possible. If this affects your order, we regret any inconvenience and thank you for your understanding.
- All International Orders are fulfilled by Inland Distributing Company, the proud distributors of Clear Essence Cosmetics.
- All items entering a foreign country are subject to customs inspection. We encourage our customers to be knowledgeable in their country's importation laws and regulations. Please note the risk of custom seizure when making your purchase. Inland Distributing Company is not responsible for customs held packages or return of goods due to customs blockage.
- All items entering a foreign country are subject to the assessment of duties and taxes in accordance with that country's national laws. Customs duties and taxes are assessed if the item is dutiable and the value of the item is above the threshold set by the country's laws. If applicable, duties and taxes are collected from the recipient by the country of destination.
- Prices and shipping fees do not include import duties, VAT or tariffs; these are the responsibility of the customer and are usually collected upon delivery.
- If a parcel is returned because of nonpayment of duty tax, the credit back to the credit card will be minus the shipping/handling charge and minus a 15% restocking fee.
- If a parcel is rejected or returned for any reason, the buyer is responsible for all shipping costs — including the cost to ship the parcel back to Clear Essence Cosmetics. Shipping charges are non-refundable.
Shipping Costs
- Your exact shipping and handling costs, shipping options, and applicable taxes will appear in your shopping cart at checkout.
- You will be charged an additional shipping fee if we have to reship an order due to an incorrect or incomplete shipping address provided by the customer. Please verify your shipping address before placing your order.
Claims
Claims of defective products or missing orders must be filed within 24–48 hours of receiving your order in writing to cs@clearessence.com.
Returns, Refunds and Credits
We'll gladly accept returns upon receiving your items within 30 days of the purchase date on our website. To ensure a timely refund to your account, please return items promptly upon deciding that you do not want them. Return shipping and handling fees are paid by the buyer. We regret that we do not refund original shipping and handling costs with the return. Please note that your financial institution will likely take approximately seven business days to reflect this transaction.
- After 30 days have passed, a 25% restocking fee will be charged on returned items and you will receive your refund in the form of an online store credit to your account.
- Store credit for returned items cannot be exchanged for cash. It takes up to 3–5 business days to process the return and credit your account. We will notify you via email once your return has been processed.
If you have any questions about your return after submitting your request in writing, please contact Customer Service at 1-800-423-0306. Our offices are open Monday–Friday, 9am–5pm PST. We are closed on major USA holidays.