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Frequently Asked Questions

Questions on Ordering Products through www.ClearEssence.com

Our website ships to select countries around the globe. We also have international distributors stocking your local beauty supply store with your favorite Clear Essence products! Use our Store Locator to find your nearest retailer!

At this time we only accept payment through our website using a credit or debit card. 

To ensure your security, we recommend placing your order through our website to avoid any mistakes or confusion about the products ordered. If you need assistance using our website feel free to contact us toll free at 1-800-423-0306, Monday – Friday 9am – 5pm PT (Pacific Time). We are closed on major USA holidays.

All Domestic skin care orders are expected to arrive within 7 business days. International orders, will arrive approximately within 16 business days (not including individual countries’ customs processing times). Clear Essence has a full line of products in stock; your order will be shipped on the next business day after you have placed the order. As soon as your order ships out, you will receive an e-mail confirmation with a tracking number; from there you can track your skin care package and see the estimated delivery date. Please ensure all information is correct during checkout.

Your exact shipping costs, shipping options, and applicable taxes, if any, will appear in your Shopping Cart. The shipping cost is calculated, based on weight and distance. You may add or remove items to calculate real time shipping cost. You can be charged an additional shipping fee if we have to reship an order multiple times due to an address error. Please verify and confirm your shipping address before placing your order.

At this time, we are only able to offer a standard shipping service which will utilize the fastest carrier option available based on your delivery location and package size/weight. This universal shipping option ensures we are servicing all orders according to our promised delivery dates and meeting the expectations of our customers.

We’ve been in the skin care business for more than 30 years, with a rating of “A+” by the Better Business Bureau. Our natural skin care products are effective. Our website features a secured e-commerce shopping system with the latest advanced technology to ensure your privacy. Additionally, we offer a 30 days money back guarantee; just send us back the any unwanted products within 30 days from the date purchased, and receive your money back in accordance with our Return Policy.

Questions about Clear Essence Skin Care Products

  • Clear Essence has been a leader in skin care innovations and advancements for over 30 years (since 1989). Our products are formulated through technological research and development systems and also dermatologist tested for proven results and ultimate effectiveness.
  • We acknowledge all skin types and provide specialty lines for unique ethnic skin care issues as well as sensitive skin care needs.
  • We pride ourselves in developing skin care solutions at the most affordable price possible. Our generous sizes provide convenience and savings while achieving your results!
  • Clear Essence skin care products are the result of 30 years of research and development perfecting scientifically effective and results driven products within a niche market for ethnically unique skin types. Clear Essence started its vision of creating tailored skin care products due to the gap within the skin care market for those with common skin care issues that are specific to melanin skin including hyperpigmentation and discolorations from acne, environmental damage, injury or hormonal changes.
  • Our packaging design alludes to our original target demographic and our history of serving as one of the first skin care brands specifically formulated to address the needs of medium to dark skin tones.
  • Regardless of our founding mission of providing skin care solutions for a demographic that was historical ignored by the beauty industry, all skin tones can find benefits in using our products. Caucasian and ethnic skin tones alike express great results in using Clear Essence products for sun discolorations, freckles and age spots.
  • Yes sunscreen is very important for everyone to use daily. When using a product to lighten hyperpigmentation or dark spots it is even more important due to an increased sensitivity to the sun and UV rays.
  • Melanin is the skin’s natural sun protection. When we develop a dark spot or hyperpigmentation it is the skin’s way of adding extra pigment as protection for the affected area. By using a product to lighten discoloration you are evening out the melanin distribution and thus need an extra layer of protection to prevent UV damage.
  • Sunscreen will also help prevent the area from re-darkening. If you do not use sunscreen you may see the area go back to its state before using the product or the area may even become darker than originally.
  • No, the product works to lighten pigmentation darker than your natural skin tone. The active ingredients, including Hydroquinone, NiacinamideLicorice Extract, Tranexamic Acid, are formulated in specific, scientific concentrations to effectively target dark spots and uneven skin. 
  • Everyone’s skin has a natural pigmentation level (or skin tone shade) and the skin will not lose that color with the concentration levels found in Clear Essence products. Our mission is to help achieve a glowing and radiant skin complexion free of dark spots or discolorations.

No, Clear Essence products are not intended to bleach the skin. Our products are regulated by the United States FDA and contain approved concentrations of our lightening ingredient. Our products correct hyperpigmentation that appear as dark spots and uneven skin.  Our products create even, toned complexions embracing the beauty of all skin colors around the world.

  • Alpha Hydroxy Acid is a lactic, organic acid found in milk, plants, fruits and sugar. It is said that Cleopatra would bathe in milk and it was her secret for beautiful skin.
  • According to studies, continued use of AHAs in concentrations of 5-10 percent or more reduces the signs of aging by diminishing fine lines and wrinkles, reducing acne and restoring elasticity. These products also improve skin texture and replace dead skin cells with new cells at a faster rate.
  • Alpha Hydroxy Acid is used to exfoliate dead skin cells and reveal a beautiful skin tone.
  • The combination of Alpha Hydroxy Acid and hydroquinone has been proven to be very effective in removing dark spots and correcting skin discoloration. AHA helps to exfoliate and remove excess dead skin to allow for the hydroquinone ingredient to penetrate the skin more effectively.
  • Clear Essence products are found on Amazon.com, Walmart.com, Tiktok Shop, and beauty supply stores around the world.
  • Find your nearest retail location by using our Store Locator
  • You can also call 1-800-423-0306 to receive information on the closest store in your area. Our office is open Monday – Friday 9am – 5pm PT (Pacific Time). We are closed on major USA holidays.

On the very bottom of the package and bottle itself should be the lot number and expiration date printed in black. Ensure the product is not expired or close to expiration.

We suggest purchasing from our authorized retailers and distributors which can be found on our Store Locator.  If you have any questions or concerns you are welcome to email images of your product to cs@clearessence.com so that we may take a closer look and give you a positive answer towards your particular item.

You can begin to notice cleaner skin, less breakouts and reduced dryness in as little as a few days after you start using our skin care products. But if you have dark spots, persistent blemishes or skin discolorations results can be expected in 4-6 weeks. Results can take longer depending on the cause of the skin issue, area size, darkness level of the discoloration and the length of time the skin discoloration has been present.

Hyper-pigmentation is the excessive production of melanin. It appears on your skin as dark patches. Sun exposure, acne, injury, pregnancy, hormonal changes, or medications can cause this skin condition.

  • Antioxidants are found in Vitamins A, C, and E. These vitamins have the ability to neutralize free radicals. Vitamin A helps to increase elasticity of our skin. Vitamin C helps to reduce the harsh effects of UV light on the skin by helping to counteract the skin damage initiated by oxidation. Vitamins C and E help reduce visible signs of aging. Recommended products for these powerful ingredients can be found in our Lemon Plus Vitamin C Line and our My Natural Beauty Skin Tone Line 
  • Razor bumps, also called pseudofolliculitis barbae, are small, irritated bumps on the skin. They develop after shaving, when strands of hair curl back on themselves and grow into the skin. Razor bumps cause irritation and the development of pimples. They also may cause scarring. Clear Essence recommends: ChiMere Men’s Grooming Products.
  • Clear Essence Skin Care System consists of a range of products designed for different skin types. For dry skin types we recommend using one of our cream or lotion products when trying to treat dark spots. For oily skin types try our cleansers, gels and serums. Combination skin types may have to use multiple products for specific areas to prevent clogged pores or dryness. For sensitive skin we have natural based products.
  • Yes, Clear Essence products are for people of all ages. Clear Essence recommends Lemon Plus Vitamin C Skin Care Line for individuals with delicate skin. Receive a doctor recommendation for children under 12 years old if wanting to use our products containing hydroquinone. We also produce Baby Skin Care products to help cleanse and moisturize the skin for babies 3 months and up. 
  • This will depend on the cause of the dark spots or blemishes on your skin. If the cause of the dark spots or blemishes has been eliminated (such as acne breakouts), the dark spots should not come back unless irritation to the skin occurs (sun exposure, injury or new acne). We recommend continuous use of Clear Essence products including our “maintenance” products found in the My Natural Beauty Skin Tone Line to maintain a smoother, clearer and younger-looking complexion for your skin. It is always recommended to use sunscreen daily.
  • Clear Essence skin care products are certainly safe to use under makeup.
  • Our My Natural Beauty Skin Tone Line was created to specifically maintain one’s skin after achieving a clearer complexion. The line contains natural soap bars (Carrot Oil and Olive Oil soaps) and hydrating natural lotions and body oils. The line contains small concentrations of natural lightening ingredients such as lemon and licorice extract to continue providing an even glow.
  • We also recommend continued use of sunscreen to protect and maintain your skin tone from the sun and future discolorations or UV damage.

The Skin Beautifying Milk is a body lotion and moisturizer, but it can also be used lightly on the face. It gives an even-toned glow by eliminating age spots, freckles, or dark patches. It also makes the skin feel smoother and improves the appearance of sun-damaged skin. The Medicated Fade Crème is a thicker concentrated formula to target specific areas whereas the Skin Milk applies more evenly to cover large areas such as all over the body.

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